Mercy is home appliance store hard to find small accessories

Buy a mobile phone will go straight to the mobile phone chain stores; buy a computer you will go to the home appliance chain stores; but if you want to buy laptop power cord, mobile phone Mini USB charging cable, iPhone charging cable? However, these professional stores may not be as you wish. Recently, the citizen Mr. Chen reported to reporters, claiming that it took two hours, ran around the company's several large appliance stores, supermarkets, 3C mobile phone chain stores, can not buy a cell phone MINI USB charging cable.

Hypermarkets lack gadgets

Citizen Chen told reporters that due to work needs, one day must buy a Mini USB charging cable of a smart phone. So he went to a Longyue mobile phone chain company near the Kecun subway station in Haizhu District, Guangzhou. He believes that Longyue Communication is a professional mobile phone sales company and should be able to find the product, but the sales staff informed that there is no relevant product for sale, let him go to the side of the electronics store to see.

Chen Sheng first went into the appliance store and found that although the store’s upper and lower floors were filled with colored electrical appliances, they were also told that “there is no such accessory for sale, or to a good many supermarkets to see it.” Zhang II King Kong puzzled, anxious to use Mr. Chen of the Mini USB charging cable had to walk again and again, still being told by the clerk: "There is no sale."

After nearly one hour, three well-known chain stores were taken and Mr. Chen finally purchased the required products at a small hardware store on the roadside. Mr. Chen said unfairly: In the usual promotion, he said that his products are all-inclusive. When you really need to buy it, you say no, it's baffling!

Parts hard to enter the appliance store

For Mr. Chen’s report, the reporter visited a number of supermarkets in the city, such as home appliance chain stores, 3C chain stores, and “good and so many” supermarkets, and confirmed the statement—although there are a large number of accessories in stores, such as “ear plugs” and “ Headphones, etc. Many "unprofitable" mobile phones and computer accessory products, such as chargers, have either been bundled for sale or have been "evicted" out of the store.

The reporter was in a computer sales area of ​​a home appliance chain store and asked a certain brand counter sales staff if he could buy a power cord. The person said that they only sold the whole product and did not sell the spare parts. If you want, you can only go After-sales service point purchase.

In the mobile counter of Haohe Duo supermarket, a salesperson told reporters that the phone could be sold unpacked before, but now the company is not allowed.

"Gome basically all the accessories will be complete, in addition to the iPhone5's new charge line due to out of stock, must go to Apple's after-sales service point to buy." According to Gome related responsible person told reporters that there are indeed many supermarket chains and home appliances Stores are no longer selling mobile phone chargers, Mini USB and other accessories, but Gome can still purchase similar accessories.

Profitability is the root cause

According to the reporter's understanding, mobile phones or computer accessories must be purchased today, or they can only be purchased at official maintenance points, but they are very expensive; they can only be purchased at roadside hardware stores. Some citizens indicated that although the price of "roadside shop" is cheap, quality is not guaranteed and 3C stores should not refuse to sell or sell. For example, for the iPhone's first launch, many 3C stores advertised all over the world, but when they purchased accessories, they were told "no."

"From the perspective of sales policy, mobile phone chargers, charging lines, etc. are all after-sale materials. In principle, it is not possible to sell in 3C chain stores. However, given that many citizens have similar needs, it is indeed a pity that supermarket chains do not sell related products. "A former person in charge of the 3C chain stores told reporters that the large-scale 3C stores did not sell related products, which was indeed the result of "benefits:" Because these products basically did not sell too much profit, so everyone gradually thought that there was no Necessity of sales.

As for why it was originally allowed to unpack sales, it is not allowed now? An insider of a chain of home appliance stores told reporters that this is to prevent interference with the manufacturer's after-sales service system. "Originally, mobile phones and accessories are paired one-on-one. If unpacking sales, the sale of mobile phone accessories is not the original. Once the phone has problems, get after-sales, after-sales service personnel can not account, refused to return."

A person in charge of mobile phone manufacturers said in an interview that for the manufacturers themselves, there was no incentive to supply accessories such as power cords to the stores and supermarkets. The source pointed out that because manufacturers are vulnerable before selling the scene, they are often forced to provide free accessories for the store. "The power cords and other products, although they can be mass-produced, are not expensive, but the same original power cords can be sold for tens or even hundreds of yuan at the manufacturers' after-sales service departments, but if they are put into the stores for sale, the prices will be Not being owned by the manufacturers themselves, the manufacturers are forced to send a large amount of goods and money to the store free of charge to cooperate with the sales promotion. Therefore, the manufacturers certainly will not have the incentive to sell the products.”

In response, industry insiders said that although similar products are relatively small, but from the perspective of the convenience of the public, supermarkets, home appliance stores and 3C stores should be re-introduced related products.