The process of protecting the rights of small household appliances is complex and costly

On April 30, the China Consumers Association announced that it had issued a report on the complaints about small household appliances according to the complaints about small household appliances received by the National Association of Consumers Association in the first quarter. It stated that in the category of commodity complaints, complaints about home electronics and electrical appliances have been In the forefront, the issue of small home appliances is particularly prominent because of the difficulty in making proof of small household appliances, the difficulty in identification, and the high cost of rights protection. In the first quarter of 2015, although there were only 884 complaints concerning mediation of small home appliance products by the national consumer associations, according to a survey conducted by the Association for Consumers' Associations, complaints were low. Many consumers consulted and learned that the process of maintaining small household appliances is complicated and costs are high. After giving up the complaint. According to the statistical analysis of the Consumers Association, consumers’ complaints about small household electrical appliances mainly focus on five aspects.

The quality of the products is worrying. The Consumer Association says that generally there are special home sales counters or small stores for specialty stores at high-end shopping malls. The price is high and the quality is relatively guaranteed. The quality of small household appliances sold in the wholesale market, ground stalls and other places is uneven, a large number of products are "three no" products, product features and indicators do not meet the national unified standards, some products lack 3C certification logo, and after-sales service can not be effectively guaranteed. Such small household electrical appliances are prone to certain safety hazards, such as exposed live parts, leakage protection is not up to standard, etc., are prone to short circuit, fire, burns, electric shock and other dangers, causing safety accidents. Some consumers are greedy for cheaper and more convenient. They buy such products with the mentality of buying “disposable” products, ignoring their own property and personal safety issues.

In recent years, the brand cottage has been seriously damaged. Most counterfeiting companies are registered in Hong Kong, and then manufacture and sell them in the name of authorisation, supervision, commissioned manufacturing, etc., and deliberately make slight modifications on trademarks and sites to confuse and mislead consumers. For example, a series of small household electrical appliances such as a heater that is known as a famous brand appear on the market. After consumers purchase this product, there are quality problems. When they find a point of sale and maintenance to solve problems, they find that well-known brands that consumers are familiar with do not produce heaters and other small household appliances. Many consumers do not understand the actual situation. To this end, well-known brands are their brands. They are deceived when purchasing products.

Maintenance outlets and small home appliances due to low barriers to entry, frequent replacement, making the small-scale manufacturers, the number of the corresponding after-sales service site is scarce. At the same time, consumer demand for various small household appliances is growing rapidly, and the demand for after-sales maintenance is also increasing substantially. Contradictions of the scarcity of outlets or the failure to find original repair shops have become increasingly prominent. In addition, in the course of use, failure of small household appliances can not be used normally. Even if the maintenance site is repaired during the warranty period, the maintenance points of the operators or agents are often delayed by various reasons. The merchants agree to the maintenance and often have long maintenance time. And other issues. China Consumers Association learned from the survey that some repair points use the spare parts of manufacturing companies. The technicians have not been trained by the manufacturers. Enterprises and after-sales outlets are a kind of agency relationship. This situation caused the disconnection of the production, sales, and service of small home appliances. Although management and service systems exist, they cannot be effectively implemented and implemented, and they are far from the actual needs of consumers.

Maintenance of high prices of different brands of small household electrical appliance product prices vary widely, ranging from a few thousand dollars to tens of dollars, thousands of dollars of goods are often high brand awareness, after-sales service is better. Some consumers are looking for cheaper, cheaper home appliances, but the cost of repairs is the same or even higher than the purchase price. In addition, the maintenance price of small household appliances is very confusing, and the maintenance price of the same fault at different maintenance points is not the same. Even if the same maintenance point is used, the prices will change from time to time. Most consumers weigh the cost difference between purchase and repair, the energy required to repair, and so on. They are often forced to abandon maintenance and choose to discard or discard the faulty small appliances. This is actually a waste.