Samsung Electronics President: will thoroughly investigate the cause of the fire in Note7 and truthfully disclose it to the public

According to the Korean media report, Shen Zongjun, head of Samsung Electronics IM (IT & Mobile) business unit, attended the extraordinary shareholders meeting held at Samsung headquarters in Seoul on the 27th, apologizing to shareholders and all consumers for the Galaxy Note7 fire incident, and stressed that it will be thoroughly investigated. The cause of the accident, and the results of the investigation were truthfully announced. Samsung Note7 mobile phone was listed in 10 countries around the world on August 19 this year, but it was launched less than two weeks ago, but news of the fire broke out in succession, forcing Samsung to suspend the sale of the phone on September 2, and recall it globally. Millions of Note7, free replacement.

On the 11th of this month, Samsung announced that it had stopped the production of the Galaxy Note7, and began to replace the new products and returns on the 13th, replacement and return will be as of December 31 this year.

Shen Zongjun said that the discontinuation of Note7 production, although this will bring a huge burden to the company's operations, but the company gives priority to the safety of consumers, and finally made the decision.

He said: "Although we hope to provide users with the most advanced technology experience through Note7, but the battery problem is controversial. We are deeply introspected and will be strict with all aspects of mobile phone hardware, software, production process, logistics, etc. Check to find out the root cause of the internal fire in the battery and make it public."

Shen Zongjun pointed out that in addition to self-investigation, it will also entrust a third-party authoritative organization such as the US Security Testing Laboratory (UL) to conduct an investigation to ascertain the cause of the accident as soon as possible.

Shen Zongjun said that all the zeros will be taken as the opportunity of the Note7 fire incident, and all processes will be strictly checked to provide consumers with quality and safe products.